Complete Support Solutions Tailored to Your Unique Needs
Production Print Solutions is the largest Independent Service Organization in the US for production printing, maintaining more than 3 billion feet of usage and over 100 million page clicks annually. Available on a variety of printers and presses, PPS can provide several service and maintenance options as well as custom support options to meet the needs of your ever-changing business, not only for printers and presses, but also for software and workflow support.
We provide proven, outstanding service with a wide array of support options that ensure your critical production keeps moving and the business stays running when you need it. Available around the clock, the PPS team stands with you at every step in the process of maintaining your investment. From delivery and install, to hardware care and upkeep, software upgrades, effective preventive maintenance and emergency corrective maintenance solutions, our factory-trained and industry-certified service professionals are committed to you and your success.
With nearly 100 field engineers, covering over 30 markets, our professional staff will diagnose and resolve any issue in a timely manner. Focusing on first-time fix and uptime, the PPS engineers only work on Production Equipment in the Print-for-Pay Market, so they understand the importance of minimizing your downtime and maximizing your productivity better than any other service provider. To prove that point, our uptime is 95% or better in the markets we serve.
How We Support
Contract Support designed around your business needs
The most common option, this puts your mind at ease that support is simply a phone call away. Options include corporate coverage from 8am to 5pm all the way up to full 24X7 coverage – as you need it.
On-Phone live resolution
Within 30 minutes of your call, our engineer will be connected to you and work to diagnose the issue and potentially provide a resolution on the spot.
Field Engineer On-Site
If phone resolution is not the right option, the closest and best-qualified engineer for your machine will be dispatched to your facility and arrive typically within 2 hours of your initial call.
Diagnostics & Communication
With some of the most state-of-the-art onboard computer diagnostics, once onsite, PPS will work to pinpoint the affected area quickly eliminating wasted time troubleshooting. Preventive Maintenance is also reviewed to ensure the machine is within specification, possibly avoiding additional unscheduled visits.
Periodic review and changes to how we manage our logistics and inventory has all but eliminated parts issues. Virtually 95% of spare parts are available on site or locally to ensure a quick resolution.
Post Service Follow-Up
Upon request every customer receives an electronic service report to document service
Our PPS Support Team
When you have a need to contact us, you receive the attention of specialists who have extensive experience, many who are 20+ year industry veterans, serving customers like you across the spectrum of production hardware, software and associated applications.
All of our professional field engineers are experts on your machine with full understanding of your installation and operational needs. And unlike many companies, PPS affords you access to all of our team including our National Operations Manager and Vice President of Service.
With PPS, we operate as a team with complete, closed loop processes with our goal to keep you in production longer.